(no subject)

[elizalavelle]

Letter writing actually works. I sent off 3 letters to Harbourfront on the weekend. I wasn't sure exactly from the website directory who I should have mailed them to but I made a guess, 0 out of 3 on that one but thus far 2 of my letters have made their way to the correct person's desk and he gave me a call today. No answers yet but he's looking into what went wrong on their end.

Having worked in retail I know that ultimately there's not much that can be done, management protects their employees (as they should) but hopefully this will prompt them to work more on customer service and I'd love to see them at least start telling the public about the deal between Ticketmaster and Harbourfront for their ticket sales. That way people can make an educated decision about how they'd like to buy tickets.

At any rate, I think my letters garnered a little more notice than an email or a phone call would have. Especially a phone call as I was (and still am) very frustrated with them and that emotion does not make for a calm and rational conversation.

Comments

[ozma914.livejournal.com]

I congratulate you on pushing the issue instead of just giving up, which is what many of the companies count on people doing. Personally, I'm terrible at writing letters, but even worse at making phone calls. If I can force myself to make a call at all, it usually means I'm so angry I'm just going to make whoever I talk to defensive, and get nothing accomplished.

[elizalavelle.livejournal.com]

Thanks :) I let this go last year but two years running is what pushed me to actually make a complaint. I actually didn't think they'd do anything so it's good that they're at least making it appear that they're doing something. I know in the end not much can get done in these situations but at least I brought some attention to the horrible service there.

[ozma914.livejournal.com]

You might be surprised. Sometimes the big bosses don't do something simply because they're never made aware of the problem.