(no subject)
Sep. 4th, 2007 11:47 pmHELP!
Okay firstly Bell Sympatico is crap. I'm aware of that, it wasn't my choice to use it and I'll be getting rid of it as soon as I can. In the meantime neither Jo nor I can get our computers online and we've spent over 5 hours today on the help line. My mood is not good.
SO computer people if you have any suggestions I welcome them all. Bear in mind we've done all of the basic stuff (resetting modems, computers etc) several times already.
Yesterday we installed our secure modem. Sympatico sent us a new one and insists that we use it. We hook it up, internet works on all 4 computers albeit that Jo's computer (laptop w. Vista) doesn't work quickly.
Today no computers will connect. Nic called them, after 90 minutes of playing around with the system they have her hook her laptop with XP into the modem and change the channel of the modem. All works (we're not sure about on Jo's computer as she wasn't home) the Mac desktop, XP laptop and my XP desktop all worked. An hour later my computer froze (as it so often does) and when I restarted it, no more internet.
Jo came home, she had no internet. The other two computers still are working fine. Now here's where we spend from 8:30-11pm on the phone with Bell, are hung up on twice, speak to several people who all put us through the same few steps before getting stuck. Speak to people who claim they are supervisors who all seem incompetent (to the point where I know more about computers than they do) and who also sounded mostly afraid of both Jo and I. While I was impatient I wasn't yelling or being rude. Neither was Jo. We both explained that the level of service we were getting was not acceptible and that after 5 hours on the phone with them we do expect to be offered new solutions. Seriously it was bad.
So after all that they hung up on us for the second time and still there is no internet for our computers (except for now I'm stealing internet from next door - thank you next door people, I promise not to upload or download on your line beyond checking email and such)
Any suggestions as to why 2 computers suddenly won't work. I can connect to our access point (router) but it won't connect to the internet. Jo actually had her laptop plugged in to the modem and yet it still wouldn't connect. They had her reset her connection 3 times (each time refusing to believe it had been done before) and it would not connect to the internet.
Our thought now is there may be something with the actual router or something that says only 2 computers may be connected at once. We're not sure how to explore or how to fix that.
HELP PLEASE!
Okay firstly Bell Sympatico is crap. I'm aware of that, it wasn't my choice to use it and I'll be getting rid of it as soon as I can. In the meantime neither Jo nor I can get our computers online and we've spent over 5 hours today on the help line. My mood is not good.
SO computer people if you have any suggestions I welcome them all. Bear in mind we've done all of the basic stuff (resetting modems, computers etc) several times already.
Yesterday we installed our secure modem. Sympatico sent us a new one and insists that we use it. We hook it up, internet works on all 4 computers albeit that Jo's computer (laptop w. Vista) doesn't work quickly.
Today no computers will connect. Nic called them, after 90 minutes of playing around with the system they have her hook her laptop with XP into the modem and change the channel of the modem. All works (we're not sure about on Jo's computer as she wasn't home) the Mac desktop, XP laptop and my XP desktop all worked. An hour later my computer froze (as it so often does) and when I restarted it, no more internet.
Jo came home, she had no internet. The other two computers still are working fine. Now here's where we spend from 8:30-11pm on the phone with Bell, are hung up on twice, speak to several people who all put us through the same few steps before getting stuck. Speak to people who claim they are supervisors who all seem incompetent (to the point where I know more about computers than they do) and who also sounded mostly afraid of both Jo and I. While I was impatient I wasn't yelling or being rude. Neither was Jo. We both explained that the level of service we were getting was not acceptible and that after 5 hours on the phone with them we do expect to be offered new solutions. Seriously it was bad.
So after all that they hung up on us for the second time and still there is no internet for our computers (except for now I'm stealing internet from next door - thank you next door people, I promise not to upload or download on your line beyond checking email and such)
Any suggestions as to why 2 computers suddenly won't work. I can connect to our access point (router) but it won't connect to the internet. Jo actually had her laptop plugged in to the modem and yet it still wouldn't connect. They had her reset her connection 3 times (each time refusing to believe it had been done before) and it would not connect to the internet.
Our thought now is there may be something with the actual router or something that says only 2 computers may be connected at once. We're not sure how to explore or how to fix that.
HELP PLEASE!