You do have the right to edit your facebook page. I don't want to see people slamming you or being vicious. On the other hand the comments that came down made no mention of being ripped off. In fact I specifically said I didn't believe that anyone was being ripped off in my reply.
The problem is that taking away discussions and now deleting the reviews of your product takes away your customer's voice. And I'm sorry but seeing all of the problems that have come up tells me that while this may not be the most common experience it's not the most uncommon either.
I get that this was a hobby but you decided to run a business. What may need to be worked on is working to realize that negative comments about your business aren't personal. That's tough when you're a smaller company but it has to be done. I don't think anything negative about you as a person but I do think the business is being managed poorly right now.
I also don't expect to get my soap for free, but I do expect a company to try to address concerns and solve the problem. I did not make this post with the intention of pushing for free shipping/soap/other discounts etc. I put in a few sentences about possible solutions that could have been offered early on. The problem was that you had this problem for many customers so offering solutions would have been financially tough.
Which only goes to show that it's not an uncommon experience no?
Thank you for replying. I'm glad you're taking the time to get back to people. I wish that it had happened sooner.
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sforzinda
no subject
Date: 2010-12-23 11:52 am (UTC)The problem is that taking away discussions and now deleting the reviews of your product takes away your customer's voice. And I'm sorry but seeing all of the problems that have come up tells me that while this may not be the most common experience it's not the most uncommon either.
I get that this was a hobby but you decided to run a business. What may need to be worked on is working to realize that negative comments about your business aren't personal. That's tough when you're a smaller company but it has to be done. I don't think anything negative about you as a person but I do think the business is being managed poorly right now.
I also don't expect to get my soap for free, but I do expect a company to try to address concerns and solve the problem. I did not make this post with the intention of pushing for free shipping/soap/other discounts etc. I put in a few sentences about possible solutions that could have been offered early on. The problem was that you had this problem for many customers so offering solutions would have been financially tough.
Which only goes to show that it's not an uncommon experience no?
Thank you for replying. I'm glad you're taking the time to get back to people. I wish that it had happened sooner.