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Oct. 30th, 2007 01:09 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
elizalavelleNews from sarahslean.com there is going to be a show in Hamilton on Nov. 22nd :) I was sort of worried I just wasn't as excited about seeing Sarah perform anymore after the whole Hfront issue but when I got the email about this show I was so excited! Totally worth travelling for!
Not only is it great to have a new Slean show but I love the venue already. Andrea called to get ticket information from them since there is nothing available online and the box office agent didn't know the answers to her questions so they went and found someone who did know right away. Imagine that! A small effort makes for a huge difference in customer service. Hfront should go take note of how other venues do buisness.
In Hfront news I was told I "tentatively" could keep my tickets for the show on the 20th. When tickets for the 20th officially went on sale I didn't hear anything but Yen (who bought the other seats for that show) was called by them and told he was being allowed to keep his seats and he forwarded that info on to me. I guess since I had a legitimate complaint about their service they're avoiding me now, they certainly avoided the issue in their email to me. For them the issue was that the tickets had gone on sale early, I get that because shows can fold completely when tickets are sold before the contract is signed. However, the fact that their staff behaved in a completely unacceptable manner seems to be something they'd rather not address. That's fine, they won't have my buisness after the December Slean shows. I'd rather travel out of the city and see shows at venues who actually behave like they want my buisness.
Not only is it great to have a new Slean show but I love the venue already. Andrea called to get ticket information from them since there is nothing available online and the box office agent didn't know the answers to her questions so they went and found someone who did know right away. Imagine that! A small effort makes for a huge difference in customer service. Hfront should go take note of how other venues do buisness.
In Hfront news I was told I "tentatively" could keep my tickets for the show on the 20th. When tickets for the 20th officially went on sale I didn't hear anything but Yen (who bought the other seats for that show) was called by them and told he was being allowed to keep his seats and he forwarded that info on to me. I guess since I had a legitimate complaint about their service they're avoiding me now, they certainly avoided the issue in their email to me. For them the issue was that the tickets had gone on sale early, I get that because shows can fold completely when tickets are sold before the contract is signed. However, the fact that their staff behaved in a completely unacceptable manner seems to be something they'd rather not address. That's fine, they won't have my buisness after the December Slean shows. I'd rather travel out of the city and see shows at venues who actually behave like they want my buisness.
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Date: 2007-10-31 04:42 pm (UTC)Does this mean you'll come visit me? ^_~
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Date: 2007-10-31 05:28 pm (UTC)On the other hand if you like Sarah Slean's music come on out to the show and I'll see you there :)
I will be sure to try to arrange an actual visiting trip out to Hamilton sometime soon though!
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Date: 2007-11-04 12:12 am (UTC)It's right downtown, so it'll be really easy to get to from the bus/GO station!
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Date: 2007-11-06 01:16 am (UTC)no subject
Date: 2007-11-08 09:27 pm (UTC)