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Oct. 16th, 2007 10:04 amSmallish Hfront update. For anyone who missed it I really encourage you to please read my entry about how Harbourfront treated me on Saturday. You can find it here..
I received a call and an email yesterday apologizing for how ticket sales were handled for the Sarah Slean concerts. I'm glad that they're still communicating and realize that there were a lot of errors made in regards to releasing tickets early and then selling tickets for the wrong date. I'd not yet sent in my complaint about their customer service (did that last night) so we'll see how that progresses.
In the meantime the great seats that I have for the show on the 20th are only tentatively mine. There may not even be a show on that date (contract problems as they sold tickets for a show that didn't exist yet... that happened to a Slean show in London a bit over a year ago and that show folded right away.) I'm not fond of the idea that I could lose my really good seats. Especially as I was the one who alerted the box office to the fact they were selling me the wrong tickets in the first place! If they'd listened to me then things would have been fine.
Anyways, same as last year, mistakes were made, they're sorry now, but nothing can be fixed because with ticket sales there's no fair way to fix a problem like this. The people who got the best seats have those tickets and should be allowed to keep them. The people who ordered online were the first to buy tickets and have not great seats as a result but it's too late now to go back and give them the best seats available. I didn't get the seats I lined up for but I can't (and don't want to) take them away from the people who now have them.
I don't even have a suggestion as to how to fix all of the problems... I'd think it would be nice to offer better seats to everyone who bought online, there are still far better tickets available and they shouldn't be punished for buying tickets as soon as they were available. Everything else pretty much is just unfixable.
I received a call and an email yesterday apologizing for how ticket sales were handled for the Sarah Slean concerts. I'm glad that they're still communicating and realize that there were a lot of errors made in regards to releasing tickets early and then selling tickets for the wrong date. I'd not yet sent in my complaint about their customer service (did that last night) so we'll see how that progresses.
In the meantime the great seats that I have for the show on the 20th are only tentatively mine. There may not even be a show on that date (contract problems as they sold tickets for a show that didn't exist yet... that happened to a Slean show in London a bit over a year ago and that show folded right away.) I'm not fond of the idea that I could lose my really good seats. Especially as I was the one who alerted the box office to the fact they were selling me the wrong tickets in the first place! If they'd listened to me then things would have been fine.
Anyways, same as last year, mistakes were made, they're sorry now, but nothing can be fixed because with ticket sales there's no fair way to fix a problem like this. The people who got the best seats have those tickets and should be allowed to keep them. The people who ordered online were the first to buy tickets and have not great seats as a result but it's too late now to go back and give them the best seats available. I didn't get the seats I lined up for but I can't (and don't want to) take them away from the people who now have them.
I don't even have a suggestion as to how to fix all of the problems... I'd think it would be nice to offer better seats to everyone who bought online, there are still far better tickets available and they shouldn't be punished for buying tickets as soon as they were available. Everything else pretty much is just unfixable.
