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Dec. 30th, 2006 11:45 pmWell it's been a while since I ranted about the North... time for one more of those before the year ends.
My aunt came to TO a couple of weeks ago. I was supposed to get to see her but she ended up being SO late getting into TO after a terrible bus trip in that she just went to her appointment and the next day went home, too tired for anything else. Crappy. Now why was her bus SO late you may wonder?
It's simple. There was a passenger in a wheelchair on the bus and the driver (and all other staff at the Sudbury location) did not know how to use the handicap features of the bus (that platform that lowers to let people board the bus) so they were stuck for an hour at the station while everyone tried to figure it out.
Correct me if I'm wrong here but shouldn't that be standard training? It's not that the bus was broken or anything, just these people had no idea how to use this feature because no one had ever had to use it before. Gee I wonder why more people in wheelchairs aren't taking the buses up there? *eyeroll*
So after an hour they finally get it and get everyone onto the bus and set off. Lunch stop in Parry Sound. The driver must use the ramp to allow the man in the wheelchair to get off of the bus for food. He does so and promptly gets it stuck/broken/he has no idea what he's doing and it takes two more hours for him to finally have Greyhound dispatch another bus as he has "broken" his one.
How difficult can this be?! I don't think there's some secret pattern of buttons to push while you turn a lever counter clockwise and tap out your demand in morse code on the floor of the bus with your foot. Should there not be one, maybe two buttons max, to push to work the ramp? It's just one of those things that makes me roll my eyes because, of course, if no one there had to use this ramp before no one would have bothered to learn how to use it. Just sillyness. This should not be the normal state of affairs and yet it is. How is that acceptable?
Now I've had not so great experiences with their staff up there before (having them print out a completely incorrect ticket for a friend of mine travelling to NYC was a classic bad one. If I'd not travelled to NYC before and realized 10 minutes before we boarded in TO that her ticket didn't have any of the stops along the way printed on it she'd have been stuck at the border, thanks Sudbury) so I'm not inclined to believe that there are usually people on staff who know how to do these sorts of things but they all were off that day. That is just not an okay way to do buisness.
My aunt came to TO a couple of weeks ago. I was supposed to get to see her but she ended up being SO late getting into TO after a terrible bus trip in that she just went to her appointment and the next day went home, too tired for anything else. Crappy. Now why was her bus SO late you may wonder?
It's simple. There was a passenger in a wheelchair on the bus and the driver (and all other staff at the Sudbury location) did not know how to use the handicap features of the bus (that platform that lowers to let people board the bus) so they were stuck for an hour at the station while everyone tried to figure it out.
Correct me if I'm wrong here but shouldn't that be standard training? It's not that the bus was broken or anything, just these people had no idea how to use this feature because no one had ever had to use it before. Gee I wonder why more people in wheelchairs aren't taking the buses up there? *eyeroll*
So after an hour they finally get it and get everyone onto the bus and set off. Lunch stop in Parry Sound. The driver must use the ramp to allow the man in the wheelchair to get off of the bus for food. He does so and promptly gets it stuck/broken/he has no idea what he's doing and it takes two more hours for him to finally have Greyhound dispatch another bus as he has "broken" his one.
How difficult can this be?! I don't think there's some secret pattern of buttons to push while you turn a lever counter clockwise and tap out your demand in morse code on the floor of the bus with your foot. Should there not be one, maybe two buttons max, to push to work the ramp? It's just one of those things that makes me roll my eyes because, of course, if no one there had to use this ramp before no one would have bothered to learn how to use it. Just sillyness. This should not be the normal state of affairs and yet it is. How is that acceptable?
Now I've had not so great experiences with their staff up there before (having them print out a completely incorrect ticket for a friend of mine travelling to NYC was a classic bad one. If I'd not travelled to NYC before and realized 10 minutes before we boarded in TO that her ticket didn't have any of the stops along the way printed on it she'd have been stuck at the border, thanks Sudbury) so I'm not inclined to believe that there are usually people on staff who know how to do these sorts of things but they all were off that day. That is just not an okay way to do buisness.
